What You Need to Know for Your Visit to Santa

Q. Where is the Grotto Located?

A. The Grotto has a new location this year opposite O’Brien’s Cafe on the 2nd Floor.

Q. Can I walk into Millfield Shopping Centre and book a  Santa Visit?

A. No, all bookings must be booked in advance and online through millfield.ie

Q. Can I book a ticket to visit Santa by phone?

A. No, all bookings must be completed online through millfield.ie

Q. Why must I pre-book my Santa visit when I haven’t had to previously?

A. For your Convenience we want to minimise potential queues and gatherings where possible, to do this there is an Online Booking System at millfield.ie

Q. Do i need to print out my booking confirmation before i arrive at the Grotto?

A. We will ask your NAME, DATE & TIME when you arrive.  Come up to the Grotto when you arrive for your visit and check in.

Q. What if i arrive early for my Grotto Booking?

A. Please arrive 10 min before your confirmed booking.  If you arrive earlier you can enjoy the time to shop or have a bite to eat at Millfield Shopping Centre.

Q. What if i arrive late for my Grotto Booking?

A. Unfortunately, latecomers may not be able to be accommodated but if you are late, please present to the Grotto.