Q. Where is the Grotto Located?
A. The Grotto has a new location this year opposite O’Brien’s Cafe on the 2nd Floor.
Q. Can I walk into Millfield Shopping Centre and book a Santa Visit?
A. No, all bookings must be booked in advance and online through millfield.ie
Q. Can I book a ticket to visit Santa by phone?
A. No, all bookings must be completed online through millfield.ie
Q. Why must I pre-book my Santa visit when I haven’t had to previously?
A. For your Convenience we want to minimise potential queues and gatherings where possible, to do this there is an Online Booking System at millfield.ie
Q. Do i need to print out my booking confirmation before i arrive at the Grotto?
A. We will ask your NAME, DATE & TIME when you arrive. Come up to the Grotto when you arrive for your visit and check in.
Q. What if i arrive early for my Grotto Booking?
A. Please arrive 10 min before your confirmed booking. If you arrive earlier you can enjoy the time to shop or have a bite to eat at Millfield Shopping Centre.
Q. What if i arrive late for my Grotto Booking?
A. Unfortunately, latecomers may not be able to be accommodated but if you are late, please present to the Grotto.